Effective communication – improving communication skills in your work and personal relationships

Most of us fail to get our point across clearly due to poor communication. What we say is not necessarily what we mean and we tend to get over dramatic if the person we are trying to communicate with does not get the message. Luckily you can learn the art of effective communication. Whether you’re trying to improve communication with your spouse, kids, boss, or co-workers, you can improve the communication skills that enable you to effectively connect with others, build trust and respect, and feel heard and understood.

What is effective communication?

Communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. Effective communication is also a two-way street. It’s not only how you convey a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said and to make the other person feel heard and understood. More than just the words you use, effective communication combines a set of skills including nonverbal communication, engaged listening, managing stress in the moment, the ability to communicate assertively, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with.

Effective communication is the glue that helps you deepen your connections to others and improve teamwork, decision making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. While effective communication is a learned skill, it is more effective when it’s spontaneous rather than formulaic. A speech that is read, for example, rarely has the same impact as a speech that’s delivered (or appears to be delivered) spontaneously. Of course, it takes time and effort to develop these skills and become an effective communicator. The more effort and practice you put in, the more instinctive and spontaneous your communication skills will become.

Barriers to effective interpersonal communication

  • Stress and out-of-control emotion. When you’re stressed or emotionally overwhelmed, you’re more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behaviour. Take a moment to calm down before continuing a conversation.
  • Lack of focus. You can’t communicate effectively when you’re multitasking. If you’re planning what you’re going to say next, daydreaming, checking text messages, or thinking about something else, you’re almost certain to miss nonverbal cues in the conversation. You need to stay focused on the moment-to-moment experience.
  • Inconsistent body language. Nonverbal communication should reinforce what is being said, not contradict it. If you say one thing, but your body language says something else, your listener will likely feel you’re being dishonest. For example, you can’t say “yes” while shaking your head no.
  • Negative body language. If you disagree with or dislike what’s being said, you may use negative body language to rebuff the other person’s message, such as crossing your arms, avoiding eye contact, or tapping your feet. You don’t have to agree, or even like what’s being said, but to communicate effectively without making the other person defensive, it’s important to avoid sending negative signals.

With these few tips and suggestions, you should be on your way to being able to communicate more effectively in personal and work situations.

Tapping into a more productive and effective you, whether it be managing time or managing conflict, can be done through the assistance of The Ben Alberts Company.

The Ben Alberts Company will introduce you to various techniques that can be used in your everyday life that will help you cope with any situation. To find out more about the various techniques and therapy sessions on offer through The Ben Alberts Company, visit their website www.benalbertscompany.co.za

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