SETA Accredited Training

Ben Alberts has been awarded provisional accreditation (SETA Accreditation No: 9920) for the training of the courses as laid out below. To download a copy of his accreditation, click here to view Ben Alberts certificate.


Employ a systematic approach to achieving objectives – SETA Accredited Training – three day course.

The learning program is intended for all persons who need to employ a systematic approach to achieving objectives. This Standard is intended for junior managers of organisations and as you work your way through the learning programme you will gain competence against the following Unit Standard:

Employ a systematic approach to achieving objectives

Programme: Employ a systematic approach to achieving objectives Unit Standard: SAQA ID 242822: Employ a systematic approach to achieving objectives NQF Level 4, 10 Credits Field 03: Business, Commerce and Management Studies Subfield: Generic Management

This unit standard forms part of the qualification, National Certificate in Contact Centre Operations NQF Level 4. Learners working towards this unit standard will be learning towards a full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance the provision of intermediate level service within the Contact Centre industry.

The qualified learner is capable of: A) Identify and develop objectives

What you will learn during the Training:

  • Write a statement of general intent specifying the aim, according to identified needs
  • Specify measurable parameters to meet the need
  • Encourage involvement of team members to refine the objective and the measurable parameters

b) Formulate a plan to meet the objective

What you will learn during the Training

  • Obtain information and verify it to specify the required tasks to achieve the objectives
  • Sequence the tasks according to priority, and resources allocated
  • Estimate time allocations according to the requirements to achieve objectives
  • Establish criteria for success to facilitate monitoring
  • Encourage contributions from team members and motivate decisions where necessary
  • Formulate plans which are clear, visible and understood by all affected parties

c) Implement the plan What you will learn during the Training

  • Delegate tasks to team members according to the plan
  • Encourage team members to complete their tasks using their own control methods
  • Make resources available according to the plan
  • Initiate measuring and checking systems to enable monitoring for compliance with the plan

d) Monitor activities What you will learn during the Training

  • Initiate monitoring activities to compare actual progress with planned progress
  • Take corrective action, where necessary, to bring actual results in line with planned results

Close A Deal With A Customer - SETA Accredited – two days

The learning program in the following two modules will lead you to a greater understanding of closing a deal with a customer. As you work your way through the learning programme you will gain competence against the following Unit Standard:

Close a deal with a customer in a Contact Centre

Programme: Close a deal with a customer in a Contact Centre Unit Standard: SAQA ID 10047: Close a deal with a customer NQF Level 5, 5 Credits Field 03: Business, Commerce and Management Studies Subfield: Marketing

This unit standard forms part of the qualification, National Certificate in Contact Centre Operations NQF Level 4. Learners working towards this unit standard will be learning towards a full qualification, or will be working within a Contact Centre environment, where the acquisition of competence against this standard will add value to the learner’s job. This unit standard is intended to enhance the provision of intermediate level service within the Contact Centre industry.

The qualified learner is capable of: A) Apply personal selling skills to sell product or services What you will learn during the Training

  • Establish product, service and client information in relation to selling the product or service
  • Incorporate listening, observation and questioning techniques in relation to closing the deal
  • Incorporate and apply techniques to identify and qualify the customers and their needs
  • Apply sales presentation techniques to enable the deal to be closed
  • Incorporate and apply techniques to allow for the handling of objections by the customer

B) Close and finalise the sale What you will learn during the Training

  • Observe closing or buying signals and apply responses accordingly;
  • Demonstrate closing the sale/deal in terms of confirmation of commitment or decision to purchase;
  • Apply closing techniques to close the deal;
  • Complete all relevant documentation to confirm the deal;
  • Apply processes for follow-up with customers in terms of monitoring the fulfilment of the deal.

Who will benefit from attending? In addition to all employees:

  • Sales People
  • Supervisors

Ben's Specialities

With NLP and Time Line Therapy®, You have the capability to take control of your thoughts, emotions and actions and by doing so determine your own destiny.